Creality Promo + Retail, Inc., is dedicated to providing you with a superior level of service. If you have any questions, comments or concerns, please contact your dedicated EveridgeBrandStore.com team at:
- Phone: 888-329-1687
- Email: everidgebrandstore@crealityinc.com
- Hours: Monday - Friday, 8am to 5pm CST
- Please note that our office is closed on the following holidays:
- New Year’s Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
- Please note that our office is closed on the following holidays:
WHO IS CREALITY PROMO + RETAIL?
Creality Promo + Retail is a full-service, advertising specialty agency offering branded merchandise, custom apparel, print, awards, online company stores, on-site company stores, and uniforms to organizations worldwide. Creality also provides full-service warehousing, kitting, and fulfillment solutions to support their core service offerings.
WHAT DOES CREALITY PROMO + RETAIL DO FOR EVERIDGE AND THEIR BRANDS?
Creality is Everidge's online branded apparel and merchandise provider.
Our Online Company Store, can be accessed by going to EveridgeBrandStore.com. The Everidge Brand Store offers branded apparel and merchandise via two ways:
- ReadyShip!: Apparel + Merchandise that is in stock and shipped same business day if ordered by 12pm CST (Business Days). Orders placed after 12pm CST (Business Day) will ship the next available business day.
- On-Demand: Merchandise that is produced On-Demand, or as ordered, as low as quantity 1, and will ship within 10-12 business days after the order is submitted.
The delivery date will be after production + transit time to destination. Choosing an expedited shipment method does not expedite production. Please reach out to Customer Service with any questions at everidgebrandstore@crealityinc.com or 888-329-1687.
WHEN DO I CONTACT CREALITY PROMO + RETAIL?
Here are some times when you may want to reach out to your dedicated EveridgeBrandStore team:
- Ordering items not on EveridgeBrandStore.com
- Questions related to items or the ordering process
- Requesting rush production/shipping on orders
- Requesting a return
CAN I ORDER ITEMS FOR PERSONAL USE?
Everidge employees may take advantage of the negotiated pricing for personal purchases from EveridgeBrandStore.com by using their personal credit card at checkout.
HOW DO I PLACE A SPECIAL ORDER?
Can’t find what you’re looking for on EveridgeBrandStore.com for a specific event or initiative?
For creative ideation and questions around special order needs for your next meeting, event, campaign and more, please contact your dedicated Everidge Account Team and we’ll do the work for you!
Phone: 888-329-1687
Email: everidgebrandstore@crealityinc.com
Following are some key questions they will have:
- Brand you are with
- General idea of the item(s) you are looking for
- Quantity needed per item
- Budget that's either per item, or overall for the entire project
- Date you need the item(s) delivered on by end of business day
- Location the item(s) will be shipping to
Having these pieces of information assists us in ideating the most creative options that meet your needs, timeline and budget.
HOW DO I ORDER LARGE QUANTITIES?
If you are ordering larger quantities of On-Demand items that exceed 100 pieces, please contact your Customer Support team at everidgebrandstore@crealityinc.com or 888-329-1687 and they can assist you with your order.
WHY IS MY SHIPPING ADDRESS NOT WORKING?
EveridgeBrandStore.com uses UPS address validation. Please make sure your address is correct, complete and that you do not have any spaces after any of the shipping data entries. If you run into any issues, please contact the Customer Support team at everidgebrandstore@crealityinc.com or 888-329-1687.
HOW ARE MY ITEMS SHIPPED?
Everidge is currently offering free shipping on all orders that will ship via UPS Ground. ReadyShip! items are shipped same day if ordered by 12pm CST on a business day, otherwise will ship the following business day. On-Demand items are produced on-demand, or as ordered, and ship within 10-12 business days. The delivery date will be after production + transit time to destination. Please reach out to our Customer Support team at everidgebrandstore@crealityinc.com or 888-329-1687 with any questions.
HOW DO I CANCEL AN ITEM/ORDER THAT HAS BEEN SUBMITTED ON EVERIDGEBRANDSTORE.COM?
If you need to cancel an item or order, please reach out to the Customer Support team at everidgebrandstore@crealityinc.com or 888-329-1687.
HOW DO I RETURN AN ITEM/ORDER?
On Demand, Customizable and Discontinued apparel and/or merchandise is non-returnable, unless the item(s) are defective and photos showing the defect are provided. Products are labeled On Demand and Customizable in the product image and are custom produced as they are ordered. Please be sure to look at size charts for apparel items, and review your order’s shopping cart carefully before checking out to avoid errors.
To start the returns process, please reach out to our Customer Support Team at everidgebrandstore@crealityinc.com or 888-329-1687.
WHAT HAPPENS IF MY SHIPMENT IS LOST OR DAMAGED?
Creality is not responsible for lost, held, damaged, or stolen packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information. We will do our best to assist you in resolving the issues with UPS. If you have a shipment issue, please reach out to everidgebrandstore@crealityinc.com or 888-329-1687.