Creality Promo + Retail, Inc., is dedicated to providing you with a superior level of service. Please contact your dedicated EveridgeBrandStore.com Support Team with any questions at:

• Phone: 888-329-1687
• Email:  everidgebrandstore@crealityinc.com
• Hours: Monday - Friday, 8am to 5pm CST
  • Please note that our office is closed on the following holidays:
    • New Year’s Day
    • Good Friday
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Friday After Thanksgiving
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve

Shopping for Everidge branded apparel and merchandise is safe, secure and easy. To shop the catalog, follow these simple steps:

• Browse through EveridgeBrandStore.com by hovering over the categories at the top to shop through a variety of subcategories.
• Browse through EveridgeBrandStore.com by clicking on the main categories at the top to shop all products for that category.
• If you know your item number or have a general description of what you are looking for, you may type that in the upper right-hand Search box and hit enter to populate items that most closely match what you entered. If nothing appears, there was nothing that matched your search criteria.
• When you click into a product, you can enlarge the photo by clicking on the magnifying glass at the bottom corner of the product image. If you hover your cursor to the middle right-hand of the photo, and an arrow appears, you can click on the arrow to page through the color options.
• When you select your color, the main image will change to reflect the color you selected.
• To order, make sure you have selected all required options, entered your quantity, then click "Add to Cart."
• When in the shopping cart, you have the option to "Continue Shopping" - which brings you back to the home page, "Clear Cart" - empties your cart, or "Proceed to Checkout," to complete your order.
• When you go to check out, you can either log in with existing credentials, or create new ones, and proceed to checkout.
• Enter your shipping address within the Shipping Address section. Please note we do not deliver to PO Box addresses, so please provide us with a physical street address.
• Everidge is currently offering free shipping on all orders, so orders will ship via UPS Ground. Please note that shipping time does not start until the day of shipment. If you ordered items that are ReadyShip! they will ship the same day you placed your order if it was placed by 12pm CST on a business day, and the next business day if placed after 12pm CST. If you ordered On-Demand or Bulk Order items, they will ship in 10 business days. If your shipment is going to a destination outside of the US, the recipient is responsible for all customs/duties/taxes. fees. If both ReadyShip! and On-Demand items are ordered, you will receive two separate shipments.
• Next you'll complete your billing information. Please note that the billing address must match the billing address for the credit card being used at checkout.
• Next you'll apply your payment methods. If using a gift card balance you'll need to toggle on "Use my Account Balance." Please note you must be logged into the site to utilize a gift code or account balance. Then you'll click Add Credit Card to enter your payment information
• You will have an opportunity to review your order details prior to clicking "Place Order Now."
• Once you click "Place Order Now," your order will be submitted. You'll be taken to a screen that provides you with your order number, and you'll receive an emailed Order Confirmation from EveridgeBrandStore.com with your order details. Please keep this for your records, as this also serves as your receipt. Once you've submitted your order, changes cannot be made.
• If you need to cancel your order, or make a return, please reach out to everidgebrandstore@crealityinc.com or call us at 888-329-1687. Orders cannot be changed once submitted. Please note returns can only be made up to 30 days from when it was received, and all items must not have been used, worn or laundered. The shipping of returned items is the responsibility of the customer, unless the item was defective or incorrectly produced from what was ordered.